Introduction

Welcome to Silque(“we,” “our,” “us”).

We respect your privacy and are committed to protecting your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

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  1. Information We Collect

We may collect the following types of personal data:

2.1 Personal Identification Information
• Full name
• Email address
• Phone number
• Shipping and billing address

2.2 Account Information
• Username and password
• Order history
• Preferences and wishlist items

2.3 Payment Information
• Payment details (processed securely via third-party payment gateways)
• We do not store full credit/debit card details.

2.4 Technical Data
• IP address
• Browser type
• Device information
• Cookies and usage data

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  1. How We Use Your Information

We use your information to:
• Process and fulfill your orders
• Deliver products to your address
• Provide customer support
• Send order confirmations and updates
• Improve our website and services
• Send promotional offers (only if you opt-in)
• Prevent fraud and unauthorized transactions
• Comply with legal obligations

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  1. Legal Basis for Processing (UAE PDPL)

We process your data based on:
• Your consent
• Performance of a contract (order fulfillment)
• Legal compliance
• Legitimate business interests

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  1. Sharing of Information

We may share your information with:
• Payment gateway providers
• Delivery and courier companies
• IT service providers
• Marketing service providers (only with consent)
• Government authorities if required by law

We ensure all third parties follow appropriate data protection standards.

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  1. Data Storage & Security

We implement appropriate technical and organizational measures to protect your data from:
• Unauthorized access
• Loss or misuse
• Alteration or disclosure

Your data is stored securely and only retained as long as necessary for business or legal purposes.

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  1. International Data Transfers

If your data is transferred outside the UAE (e.g., to hosting providers), we ensure appropriate safeguards are in place in accordance with UAE data protection regulations.

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  1. Your Rights

Under UAE law, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• Object to certain types of processing

To exercise your rights, contact us at:
📧 Email: info@silque.ae

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  1. Cookies Policy

We use cookies to:
• Improve user experience
• Analyze website traffic
• Remember your preferences

You can manage or disable cookies in your browser settings.

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  1. Marketing Communications

We will only send promotional emails or SMS if you have opted in.

You may unsubscribe at any time by:
• Clicking the “Unsubscribe” link in emails
• Contacting us directly

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  1. Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

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  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

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  1. Contact Us

If you have any questions about this Privacy Policy, please contact:

Silque
United Arab Emirates
Email: info@silque.ae
Phone: (056) 521 7889

RETURN POLICY

Return Window:
Returns are accepted within 7 days from the date of delivery.

Condition:
Items must be unworn, unwashed, and in original condition, with all tags and packaging intact.

Refund Method:
Refunds are issued via Bank Transfer or Replacement, with the paid amount minus return fee where applicable.

Return Fee:
A flat AED 25 return shipping fee applies.
Free if the customer chooses to drop off the item at our designated location.

Eligibility:
All items are eligible for return unless stated otherwise.

Shipping Policy (UAE)

Delivery Coverage
We deliver across the UAE through reliable courier partners.

Standard Delivery

Standard delivery within the UAE takes 2–4 business days after order processing.
Delivery times may vary for remote areas.

Shipping Fees

Free shipping on orders over AED 200*

For orders AED 200 or below, a flat shipping fee applies (displayed at checkout).

Delivery Attempts

Our courier partner will contact you to arrange delivery. If delivery cannot be completed, a redelivery will be scheduled.

*Shipping charges can vary based on the offers mentioned in the website.